AT HEIRLOOM BY SK, WE ENSURE THAT EVERY ORDER IS HANDLED WITH CARE AND DELIVERED TO YOU SAFELY.
ALL ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS). ONCE YOUR ORDER IS CONFIRMED, YOU WILL RECEIVE A CONFIRMATION EMAIL.
DELIVERY TIMELINES MAY VARY DEPENDING ON YOUR LOCATION:
UAE: 1-3 BUSINESS DAYS
INTERNATIONAL: 5-10 BUSINESS DAYS
PLEASE NOTE THAT DELIVERY TIMES ARE ESTIMATES AND MAY VARY DUE TO EXTERNAL FACTORS.
SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL TO MONITOR YOUR DELIVERY.
FOR INTERNATIONAL ORDERS, CUSTOMS DUTIES AND TAXES (IF APPLICABLE) ARE THE RESPONSIBILITY OF THE CUSTOMER.
At Heirloom, we take pride in the quality and craftsmanship of our jewelry boxes and accessories. Please read our policy carefully before making a purchase.
We accept returns within 7 days of receiving your order, provided that:
- The item is unused and in its original condition
- The original packaging is intact
- Proof of purchase is provided
To request a return, please contact us at heirloomskev@gmail.com with your order number and reason for return.
Exchanges are accepted for damaged or defective items only. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
The following items are non-refundable and non-exchangeable:
- Customized or personalized products
- Sale or promotional items
- Gift cards
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to the original payment method within 7-14 business days.
Shipping fees are non-refundable unless the return is due to an error on our side.
At Heirloom, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
We may collect the following information when you use our website:
- Name
- Contact information including email and phone number
- Shipping and billing address
- Payment details
- Website usage data through cookies and analytics
Your information may be used to:
- Process and deliver your orders
- Communicate with you regarding purchases or inquiries
- Improve our website and customer experience
- Send promotional updates (only if you opt in)
All payments are processed through secure third-party payment gateways. We do not store your credit card information.
Our website may use cookies to improve browsing experience, analyze traffic, and personalize content.
We may share necessary information with trusted third-party partners such as delivery providers and payment processors strictly for order fulfillment purposes.
You may request access, correction, or deletion of your personal information at any time by contacting us at heirloomskev@gmail.com.
By using this website, you agree to the following terms and conditions.
By accessing this website, you confirm that you are at least 18 years old or using the website under parental supervision.
We strive to ensure all product details, descriptions, and prices are accurate. However, errors may occasionally occur. We reserve the right to correct errors and update information without prior notice.
Once an order is placed, you will receive an order confirmation email. We reserve the right to cancel or refuse orders at our discretion.
All prices are listed in AED and include VAT where applicable. Payments must be completed before orders are processed.
Delivery timelines are estimates and may vary due to external factors. We are not responsible for delays caused by courier services or customs clearance.
All content on this website including logos, images, designs, and text is the property of Heirloom and may not be copied or used without written permission.
Heirloom shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
These Terms & Conditions shall be governed by the laws of the United Arab Emirates.